Engagement

How we engage.

[DRAFT: One paragraph on the firm's posture toward engagements. Plainly stated, long horizons, locally accountable.]

The process

Discovery

[DRAFT: A short conversation about the business, the operator, and what's not working. Free, no obligation.]
Scope

[DRAFT: Match — Scaffold tier or Advisory engagement — with the operator's actual situation. Plain proposal.]
Onboarding

[DRAFT: For Scaffold: connect Toast and the relevant systems, configure modules, set thresholds. For Advisory: agree the KPI baseline and the levers we'll work.]
Ongoing

[DRAFT: For Scaffold: monthly check-ins, evolving with the business. For Advisory: regular review against the baseline, with the contingency fee tied to measured improvement.]

How we price

[DRAFT: Tiered subscription — Clarity, Cadence, Captain. Modules picked within the tier quota. Price ranges to be specified once pricing is locked.]

[DRAFT: Contingency. Agree a KPI baseline, bill a percentage fee on measured improvement. Zero client risk in the conventional sense.]

What to expect

[DRAFT: Cadence of communication. Who you'll talk to (Riley, directly). Response times. The non-negotiables we hold ourselves to.]

If this sounds like the kind of partnership your business needs, get in touch.